Shipping & Return Policy
- International orders are shipped with Mail Boxes Etc.
- All customers get a tracking number so they can follow their package during the whole transit time.
- All packages are fully insured for your security.
- Mail Boxes Etc. delivers your package to your door between 08:00-18:00 (local time) and is only delivered if someone is there to sign for the package.
- Italy – 10€
- Austria & Germany – 23€
- Denmark & Ireland – 23€
- Finland & Sweden – 23€
- France & Monaco – 23€
- United Kingdom – 23€
- Spain – 23€
- Switzerland – 23€
- Belgium – 23€
- Norway – 23€
- Malta – 23€
- Romania – 23€
- Poland, Czech Republic & Slovakia – 23€
- Europe & over 250€ cart – FREE Shipping
- Asia – € 50
- USA & Canada – € 40
- Australia & New Zealand – € 50
- China & Hong Kong – €50
- South Korea, Japan, Singapore – € 55
- Rest of the World – € 65
- Mail Boxes Etc. delivers your package to your door between 08:00-19:00 (local time) and is only delivered if someone is there to sign for the package.
- Mail Boxes Etc. makes two attempts to deliver your package. If you’re not home on the first attempt the next attempt will be on the following day.
- Mail Boxes Etc. does not deliver on weekends or local holidays.
- International customers outside the EU (European Union), please note that in some cases you might be subjected to customs, import taxes or brokerage fee when ordering from us at I Love Tokyo, please check with your local customs office for your local rules and regulations. We deduct VAT for international orders.
Returns & Replacements
We hope you will love everything that you order from us, but don’t worry if something isn’t quite right, you have 7 days from the delivery date – if you are from Italy, 30 otherwise – to return for refund.
If you’d like to cancel your order or make any adjustments it is important that you contact us as soon as possible so that we don’t pack and ship the order.
How to request a return:
- Look up for the order you want to return and email us at firstname.lastname@example.org or email@example.com describing the product you want to return and its order id.
- Wait for our response.
- If you write us inside returns time we’ll accept it.
- Then ship the product you want to return at – I Love Tokyo, via dei Giubbonari 72, 00186 Rome (IT)
- We will issue a refund by the same payment method as your order.
- The item have to be un-used and in new condition.
- For example; do not send caps in envelopes and don’t label any shoe boxes, that will end with you not getting a full refund.
- Both the returned item AND the packaging has to be in un-used as new condition, if the package is damaged we will charge a fee of at least 20% of the value of the merchandise.
- We will either exchange the returning item(s) and send it to you freight-free or refund your money.
- I Love Tokyo does not refund shipping costs.
- If you place an order and refuse the package when it arrives, you will not get a full refund for your order. You will be charged with the costs of the shipping fees, and also with an additional penalty fee of 10% of the orders value. Itailan law applies to your contract when you purchase with us at suede-store.com.
- Final Sale items cannot be returned or exchanged. Items are considered Final Sale when discounted 50% or more before using any promotional code.